The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.
Chirumalla, K., Bertoni, A., Parida, A., Johansson, C., and Bertoni, M. (2013) Performance measurement framework for product–service systems development: a balanced scorecard approach. International Journal of Technology Intelligence and Planning, 9(2), pp. 146 – 164.