This paper discusses views on decision support in product development to identify factors of relevance when designing computer-based decision sup- port for total offers. Providing services in form of physical artefacts of- fered as ‘functions per unit’ is at the heart of total offers. Total offers gain access to possibilities to ‘design in’ value added characteristics into the physical artefact, e.g., maintenance, monitoring, training, remanufacture. Contemporary computer tools seem to be insufficient to support a GO/NO GO decision for total offers. Relevant factors to take into consideration are to support learning and provide the decision makers with insights in a number of plausible ‘what-if’ scenarios to improve the solution space.
Ericson, Å., Bergström, M., Johansson, C., & Larsson, T. (2007). On the way to knowledge awareness in early design. i Krause, F-L. (Redaktör), The future of product development. (s. 607-616). Berlin: Springer. doi: 10.1007/978-3-540-69820-3_59