Experience feedback using social media: from the product lifecycle phases to the design practices

By Christian, April 8, 2013

Reading Time: < 1 minute


Many companies have been using lessons learned practices as one of their key knowledge management initiatives to capitalize on past experiences.For product development companies, learning from product lifecycle phases gives a true competitive advantage to improve the next generation of products.However, companies are still struggling in capturing and sharing lessons learned and applying them in new situations. Based on this consideration, the paper proposes a video-based approach–using social media technologies–as away to leverage continuous capturing and sharing lessons learned from product lifecycle phases to design practices. The paper presents the findings of a case study within the aerospace industry, which investigates the current industrial practices with regard to experience feedback, and illustrates the implementation of a video-based approach. Further, the conceptual mock-up of video-based lessons learned sharing portal and its social platform that are aimed to support the design practices are illustrated.


Experience Feedback, Design Practice, Product-Service Systems, Experience Sharing, Lessons Learned, Web 2.0, Social Media, Video Sharing


Chirumalla, K., Bertoni, M., & Johansson, C. (2013). Experience feedback using social media: from the product lifecycle phases to the design practices. i Meier, H. (Redaktör), Product-Service Integration for Sustainable Solutions.(s. 459-471). Springer. (Lecture Notes in Production Engineering). doi: 10.1007/978-3-642-30820-8_39

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